Last Updated: June 25th, 2018
When we say ‘we’, ‘us’ or ‘BuyGoods’ it’s because that’s who we are and we own and run the Sites.
The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.
The type of personal information we collect
We collect certain personal information about visitors and users of our Sites.
The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Sites (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).
We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.
We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
Personal information we collect about you from others
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
financial and/or transaction details from payment providers located in the US, Malta and UK in order to process a transaction;
other third-party sources/ and or partners from US or UK, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like the Kount fraud prevention system we use.
How we use personal information
We will use your personal information:
To fulfil an order, or take steps linked to an order: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our website.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
operating the Sites;
providing you with services described on the Sites;
verifying your identity when you sign in to any of our Sites;
responding to support tickets, and helping facilitate the resolution of any disputes;
updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
carrying out technical analysis to determine how to improve the Sites and services we provide;
monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
training BuyGoods staff about how to best serve our user community;
improving our products and services.
providing general administrative and performance functions and activities; and
Where you give us consent:
providing you with marketing information about products and services which we feel may interest you; and
For purposes which are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
How we use personal information
We will disclose personal information to the following recipients:
companies that are in the BuyGoods group which are located worldwide
authors of any items or services made available to you, so they can facilitate support and license validation, who may be located in any of the countries our products are available in;
subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting provider